Hello! Thank you so much for your interest in our project! We’ve put together some information we hope will help solve any doubts you have.
Q: Do you ship worldwide?
A: Yes!
Q: Where do you ship from?
A: We have two shipping locations. We’ll be shipping within the US from an US location, and packages to anywhere else in the world will be shipped from the UK. We’ve set things like this so customers outside the US won’t be affected by the new tariffs.
Q: Speaking of tariffs, how will those affect this project?
A: We’re doing our best to minimize their impact by carefully choosing our manufacturers and making sure only the merchandise intended for US customers will cross US customs. Our US customers will still be affected by some tariffs, but we’ve calculated the amount those will be and have added that amount to the shipping costs for US orders.
Q: How long will it take for orders to ship?
A: Since this is a preorders-based project, it means production of items won’t start until the preorders period has closed around mid-June. We expect to be ready to ship 3-4 months after this. We’ll post production and shipping updates on our socials and in the discord server, so please stay tuned!
Q: I want to place an order, but I might move before the shipping period. What can I do?
A: We recommend you input your current address and, if you do move, contact us to provide an updated address for us to change in our files. When we are ready to ship, we’ll open a period for people to contact us with address changes, and will email everyone who placed an order about it.
Q: What’s this about stretch goals?
A: Stretch goals are additional items our artists have designed, which will be unlocked and added to all bundles that have them listed once we reach the required amount of orders. You will have these items even if you placed your order before the item was unlocked.